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What is the DREAM DESTINATION EUROPE?
DREAM DESTINATION EUROPE is a tourism
platform that gives internet users the possibility to book
accomodation directly online.
How do I find an accommodation on your website?
Differently to travel agencies, you can search yourself on
our website the desired accommodation and book it directly,
without changing to another website. On our home page click
the link “find your hotel” and fill in the research box by
selecting the destination (city or area), the length of your
stay (check in, check out), number of persons, accomodation
category
ect. There will be shown all accommodations of the
destination divided by category. Choose then the hotel you
like and complete the reservation data.
Do I have to register myself for searching accommodations?
No, you do not. For searching accommodations you can surf in
our website without being signed in.
Do I have to register myself for booking accommodations?
Yes, for booking an accommodation you will be asked to sign
in.
How do I register?
On our homepage you click the link register. You will be
asked to provide your e-mail address and personal
information which will be registered in our system.
Immediately afterwards you will receive an e-mail with your
login and password, which you can personalize. The password
gives you access to your online account where you can view
the status and details of your bookings and eventually
cancel them.
For cancelling your personal data you
have to send an e-mail to
customerservice@de-europe.com. All
your personal data will be cancelled in your system.
What happens if I forget my password?
You go to the DREAM DESTINATION EUROPE-homepage and click
the link ‘Login’. Once on the login page, click on
'Forgotten your password?’ insert the e-mail address you
have registered with and the password will be sent to you
automatically.
How can I search accommodations by rate?
In the selection box on the DREAM DESTINATION EUROPE
homepage you have an option to search your accommodation by
category and by rate.
How can I contact the accommodation
directly or phone to the hotel?
All contact details, exact address and phone number will be
given to you, in the confirmation e-mail.
How can I find an accommodation with specific facilities
such as pool or parking?You
access the hotel page; there you will find all facilities an
accommodation is offering.
How will I know if the accommodation offers a shuttle
service?
Please check the hotel page under facilities. If the hotel
offers a shuttle service contact it directly. You will
receive the phone number together with the booking
confirmation by e-mail.
How do I know if the accommodation allows pets?
You will find this information on the hotel page in the
facilities list.
How do I know if the accommodation has an elevator?
Please check the facilities list on the hotel page.
How do I know if the accommodation is
accessible
for handicapped persons?
You will find this information on the hotel page.
Where can I find the directions to an
accommodation?
You will find the detailed description how to arrive by
plane, by car and by train on the hotel page.
What is the difference between a Double
and a Twin room?
A Double room has a double bed, a Twin
room two separate single beds.
Is it possible to book an extra bed in
the room?
 In general
the extra bed is available at an additional charge. In the
booking box you can ask for an additional bed.
Are the rates on the DREAM DESTINATION
EUROPE website per person or per room?
That depends on the policy of the
accommodation. You will find this information by reviewing
the hotel page. All rates are specified there.
How much does it cost to make an online
reservation with DREAM DESTINATION EUROPE?
The DREAM DESTINATION EUROPE service is
completely free for our users. You will not have any cost or
fee for registration and neither for booking through DREAM
DESTINATION EUROPE. You will pay the room rate for your stay
directly in the hotel.
Is breakfast included in the room rates?
You will find this information in the
hotel page under facilities.
Are taxes included in the room rates?
You can check if taxes are included in
the price under room rates in the hotel page.
Why does DREAM DESTINATION EUROPE need my credit card
details?
Your credit card details are only required as a reservation
guarantee for the hotel in case of no show or late
cancellation.
Does the accommodation need a deposit or a payment in
advance?
This depends on the payment policy of the hotel. In general
you pay directly at your arrival or at your departure. If a
hotel requires a deposit in advance, it will be clearly
mentioned on the hotel page.
What kind of credit cards are accepted by
the accommodations?
MasterCard, Visa and American Express are
accepted as a guarantee in most hotels. Please check the
hotel page if you would like to use a different credit card.
My credit card has been charged. How can
I get refund?
DREAM DESTINATION EUROPE never charges
clients credit cards. Please get in contact directly with
the hotel in case you got charged. The phone number of the
hotel comes with the booking confirmation by e-mail.
Can I book a room without credit card?
We are sorry, this is not possible. All accommodations
require a credit card to guarantee the reservation.
How secure is the DREAM DESTINATION EUROPE website. Is it
safe to fill in my credit card details?
Using the industry standard "Secure Socket Layer (SSL)"
technology to encrypt your credit card details we can
guarantee that your credit card data is 100% safe and we
will reimburse the first 50 Euro should your credit card be
misused or abused due to Dream Destination Europe Srl. The
credit card company is obliged to pay the remainder.
How can I control if my reservation is
confirmed?
As soon as you send your reservation
request, you will receive an e-mail informing you that your
request came in to the desired accommodation. Within 48
hours DREAM DESTINATION EUROPE will contact you via e-mail
either confirming or cancelling your request. In the second
case we will suggest you another accommodation.
Is it possible to book a room by phone or
e-mail?
We are sorry, we accept only online
bookings. Anyway, if you should need assistance you can
contact us at any time sending an e-mail to
customerservice@dde-europe.com
What are the check-in and check-out times of an
accommodation?
You will find this information on the hotel page under
‘General information’.
Ho can I ask an early check in or late check out time?
You should contact the accommodation by phone or by e-mail.
You will get the contact information together with the
booking confirmation by e-mail.
Is it a problem if I arrive very late in the evening? Can I
still check in?
In general this should not be a problem at all. For being
sure please contact the accommodation directly. The contact
information will be sent to you together with the booking
confirmation by e-mail.
How can I control my reservation?
You can control the status of your
reservation any time by entering the login. You will access
to your private area where you can see all your reservation
details. You can also cancel your reservation from here.
How can I cancel my booking?
You can cancel your reservation/booking
by clicking the link ‘Cancel your reservation’. You will be
asked to sign in. In your private area you oversee the
status of all your reservations. You can cancel your
reservation here.
In case you cancel later than requested
by the hotel or do not show up at all, the hotel might
charge you a fee which is in most cases an equivalent for 1
night stay. Note, Dream Destination Europe Srl. will not
charge you any cancellation fee whatsoever.
Dream Destination Europe Srl. does not
accept cancellation requests sent via e-mail to our Customer
Service Department, even if the request is sent before the
cancellation policy expires.
How do I know that my booking has been
cancelled?
As soon as you cancel your reservation you will receive a
confirmation e-mail. In case you should not receive the
e-mail, please contact customerservice@dde-europe.com
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